FAQs
Answers to these frequently asked questions are intended to provide brief information relevant to your child's health and how our practice is run. If you would like to speak with us regarding any of these topics, do not hesitate to call us.
Frequently Asked Questions
Are you accepting new patients?
Yes! Please see our "New Patient" page for further information.
What days are you open?
Our office is open Monday through Friday 8am-4:30 pm and Saturdays from 8am-11:30am.
How do I make an appointment?
For acute appointments, please call our office. For annual well child appointments ages 3 years and older, please schedule on our website.
If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.
We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.
Do you accept my health insurance?
Please refer to our insurance page to review a list of accepted insurance providers.
How do we contact the after hours doctor?
We have an on-call service where you can reach a medical professional 24 hours a day. They can be reached by calling 585-453-2530 directly or by calling our office. This is for emergency purposes only. Refill of medications and referrals will not be handled after hours.
How often does my child need to be seen in the office?
Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guidelines for children.
Why does my child need to receive vaccinations?
Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%.
What immunizations will my child receive?
To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.
When will I receive lab or test results?
You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.
How do I obtain a prescription refill?
Medication refills should be submitted online via the link on our website homepage.
Can I meet my pediatrician before my baby is born?
Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.
I just gave birth. When should I schedule my baby's first doctor visit?
We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.