Policies

We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Everyone's Time is Equally Valuable.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Upcoming Appointments Via Phone/Text Message/Email

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment may result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due. 

Patients are asked to check in virtually for every appointment via the text message sent your phone or email, or via the link on our website homepage. 

We strongly support and follow the vaccination guidelines of the American Academy of Pediatrics. Vaccines play a critical role in disease prevention within our communities. 

For children who are unvaccinated "the consequences may include-contracting the illness the vaccine is designed to prevent (the outcomes of these illnesses may include one of more of the following: certain types of cancer, pneumonia, illness requiring hospitalization, death, brain damage, paralysis, meningitis, seizures, and deafness; other severe and permanent effects from these vaccine-preventable diseases are possible as well), as well as, transmitting the disease to others (including those too young to be vaccinated or those with immune problems), possible requiring their child to stay out of child care or school and requiring someone to miss work to stay home with their child during disease outbreaks." - AAP

We, at Mendon Pediatrics, believe there is a distinct obligation to the families we serve to ensure that we are doing everything possible to keep children safe and healthy. At the foundation of this, is our commitment to safe and effective vaccination against preventable diseases.

Therefore, effective 05/01/2023, all new patients of Mendon Pediatrics, PLLC will be required to adhere to the AAP endorsed vaccination schedule for the entire duration of their affiliation with our practice. New patients will be required to sign an acknowledgement of this new policy before their first visit.

Thank you.